Provider Training

These trainings are a great way to give current staff helpful information about Highmark policies, programs and procedures.

Provider Resource Center

• PRC User Guide

Welcome Documentation

• Member’s Rights and Responsibilities
• West Virginia Family Health (WVFH) - Member Rights and Responsibilities

NaviNet Self Service 

• Entering Service Locations For Specialty Rx Prior Authorization In Navinet
• NaviNet Basics
• NaviNet Tips
• Confirming Networks in NaviNet
• EFT Attestation and Registration Guide
• Provider File Management Guide
• Virtual Training: Authorization Process Changes for Urgent/Unplanned Inpatient Requests

Medicare Advantage and Part D - General Compliance Training and Combatting Fraud, Waste and Abuse Training

This training is a 4-step process. Please review each link in order. After Step 3, open the link for the Training Attestation.

• Step 1: Highmark Training
• Step 2: Medicare Parts C and D General Compliance Training
• Step 3: Combating Medicare Parts C and D Fraud, Waste and Abuse
• Step 4: Training Attestation

Informational Training and Documentation

• Pharmacy Authorization Submission Process  (FAQs)
• Home Health Provider Portal User Guide

Medicare Advantage Training and Documentation

• Billing the Initial Preventive Physical Examination (IPPE) & Annual Wellness Visits (AWVs) for Medicare Advantage Patients FAQs