Message Center

This page will list all past important messages.

NaviNet Attachment Survey

Tell Us What You Think: Take a Survey and Get Information on the NaviNet® Document Attachment Update.

Reminder about NaviNet

Did you know that the NaviNet provider self-service portal allows you to check member eligibility, benefits, and claims status?

Don’t wait in a call queue, learn more about the NaviNet Self-Service Portal or if you are NaviNet enabled, simply log in to the NaviNet Portal.

Error in Publication of the Medicare Advantage Policy M-43-017

PUBLISHED IN ERROR: On Dec. 17, 2018 Medicare Advantage policy M-43-017 was published in error. The policy does not apply to West Virginia Medicare Advantage and has been removed. This policy is no longer viewable for providers in West Virginia.

post enhancement survey

As you know, we recently redesigned the Provider Resource Center web page! Please take a few minutes and participate in a brief survey to understand your opinions of the site overhaul as a user of the Provider Resource Center. Your input is very important and will provide valuable insights. Your responses will remain confidential, and the survey will take less than 10 minutes to complete.

PRC Update

We have updated the Provider Resource Center!  Please view our video tutorial to help you understand the new site. 


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