Portal Transition: New Claim Investigations in NaviNet Ending This Month

The ability to submit new Claim Investigations in NaviNet will end after February 29, 2024.

You will continue to have view access to pending Claim Investigations in NaviNet up until complete shutdown on March 29. After this date, the outcome of any NaviNet Claim Investigations will be provided to you via a letter. Any new Claim Investigations should be submitted in the Availity® portal, so that responses may be viewed within Availity after access to NaviNet ends.

Get Trained Now on Availity

NaviNet will be decommissioned for Highmark providers on March 29.

With access to NaviNet ending in little over a month, now is the time for you and your team get trained on using Availity. Don’t wait until the last minute!

To get started, sign in to Availity and click the Help & Training in the top website menu bar on the home page. Click Get Trained from the drop-down menu to view recorded demos and webinars. You can also sign up for future live webinars in Availity.

Use Availity for Your Highmark Transactions

All Highmark providers now have access to Availity. This means your organization should be using Availity to complete all new transactions for Highmark commercial and Medicare Advantage plans.

NOTE: Highmark Wholecare and Highmark Health Options will not transition to Availity; providers should continue to use their current portals for transactions related to these plans.

Administrators – Get Your Organization Ready

In Availity Essentials, access the Manage My Organization page to do the following:

  • Register a new organization.
  • Search for and check the status of registrations you have submitted.
  • View and edit business information for existing organizations.
  • Add new providers to your organization(s), or edit existing ones, for easy data entry when submitting transactions.