Medication non-adherence is a growing concern to clinicians, healthcare systems, and insurers because it is associated with adverse outcomes and increased care costs. Published literature indicates the following:
Medication adherence plays an important role in the prevention of long-term complications related to diabetes, hypertension, and hyperlipidemia. Promoting health awareness, simplifying a medication regimen by avoiding pill splitting or multiple daily doses, and prescribing low-cost but safe and effective alternatives are ways that you can help patients achieve the most from their prescription drugs.
There are many free tools and services available within the community that will help your patients stay on track with their medications. Please review the table below to determine the most convenient resources for your patients, our members.
Resource |
Description |
Call to Action |
Automatic refill programs |
|
Notify your patients of this program or personally connect them to their pharmacy via telephone to enroll in this service. |
Medication synchronization |
Tool that coordinates fill dates so that all medications for a 30-day supply can be obtained on the same day each month |
Notify your patients of this program or personally connect them to their pharmacy via telephone to enroll in this service. |
Mail order |
Service that offers home delivery of 90-day supplies for maintenance medications |
Contact Express Scripts at 1-800-903-6228 to set your patients up for mail order services. |
Automated reminders |
Service offered by pharmacies that will send automated refill reminders in the form of text messages or interactive voice-response calls to notify patients that it's time to pick up their medications |
Notify your patients of this program or personally connect them to their pharmacy via telephone to enroll in this service. |
Highmark mobile app |
Highmark's app supports patients via automated refill reminders and daily reminders to take each dose of medication. |
Refer patients to Highmark Member Service for help in downloading the application. (The Member Service telephone number is on the back of members' ID cards) |
We realize your patients may be obtaining their medications through discount programs offered throughout the community. Please note that insurance claims aren't generated in these instances. That means your patients appear to be non-adherent, per our records. Please encourage your patients to always use their Highmark member ID cards to obtain their medications. Doing so allows Highmark to identify care coordination opportunities that will help to improve the overall quality of care that is delivered to our members.
